Return and Refund Policy
At allpapershub, we are committed to providing quality products and excellent customer service. If you are not satisfied with your purchase, we offer a return and refund policy that ensures a smooth process. Please read the details below:
1. Eligibility for Returns
We accept returns under the following conditions:
- Damaged or Defective Products: If your item is received damaged or defective, you must notify us within 7 days of delivery to be eligible for a return.
- Incorrect Items: If we sent the wrong product or a different item than what was ordered, you may request a return.
- Unopened and Unused Items: Items that are unopened, unused, and in their original packaging are eligible for return within 14 days of delivery.
2. Non-Returnable Items
The following items are non-returnable:
- Custom or personalized items
- Items that have been opened or used (unless defective)
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at info@allpapershub.com with your order number, reason for return, and any supporting images (if applicable).
- We will provide instructions for returning the product, including the return address and any necessary forms.
- Please pack the item securely in its original packaging to avoid any damage during the return process.
Please Note: Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part.
4. Refund Process
Once we receive the returned item and confirm its condition, we will process your refund. Refunds will be made in the form of cash.
Refunds will be processed within 10 business days after the return is received and inspected.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original product following the process above and place a new order for the desired item.
6. Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer service team at info@allpapershub.com